Commonly Asked Questions
Please: Review our frequently asked questions PRIOR to emailing us, to ensure you get your answers as fast as possible.
All orders ship within 1 business day. If your order is placed before 9am (EST), it will go same day. Otherwise, it will go the following business day. We do not ship on weekends. If it has been longer than 2 business days and you have not received an email with your tracking information, please check your spam folder!! If you paid with Paypal, the tracking information will also appear in your Paypal account under the payment tab. Please note that all estimated delivery times given by USPS are calculated from the time the order is shipped, not from the time the order is placed.
Please see the shipping rates and options available to your location when you check out. If you a receiving a shipping calculation error, please email us.
ALL ITEMS SHIPPED FROM TOCE REQUIRE DELIVERY CONFIRMATION AND SIGNATURE. If the tracking number shows the item was delivered, then it was scanned as delivered by your USPS carrier (or other selected shipment provider) and delivered somewhere, to someone. You need to check with your mail carrier and/or your post office as they would have the most updated information.
Once the item leaves our facility, it is out of our hands and you will need to contact your post office, or other selected shipment provider with any questions you may have regarding delivery of the item
Tracking numbers take up to 24 hours to propagate in the system. Please allow up to 24 hours to pass before attempting to track your order.
We process and ship all orders within 1-2 business days. After your order is shipped, transit time depends on the shipping method selected at check out.
Please review the USPS estimated delivery times:
First Class Domestic: 3-5 Days
Priority Domestic: 2-3 Days
Priority Express Domestic: 1-2 Days
Yes - if two separate orders are placed on the same day, they will be combined and shipped together.
USPS estimates 2-4 weeks for First Class International shipping and 6-10 days for Priority Mail International shipping. These estimated time frames are from the day your order was shipped, which is 1 business day after you placed your order. Please review our policy regarding international orders which can be found on our terms and conditions page.
We ship all orders within 1-2 business days. After your order is shipped, transit time depends on the shipping method selected at check out.
Please review the USPS estimated delivery times:
First Class International: 2-4 Weeks
Priority International: 6-10 Days
Priority Express International: 3-5 Days
Some countries charge additional fees when a package is imported and delivered to the recipient. We have no way of knowing or estimating what these fees will be. These fees are charged by your country and have absolutely nothing to do with our shipping service. It is the buyer's responsibility to be familiar with any additional costs they might incure during arrival.
We are required by law to report accurate information on customs forms. All orders will be sent with "merchandise" on the customs form, as well as the accurate item cost and tariff code.
If you are attempting to order parts outside of the USA and you believe there is an error with the shipment estimate or one is not displaying for you, you will need to contact us to make your purchase so we can invoice you directly. Note that shipment estimates and costs on our website are carried directly through the provider selected shipment software to provide you with the exact cost.
For certain countries (UK, Australia, and South Africa are a few), we require all items over $25 to be shipped via USPS Priority Mail or Express, or FEDEX. Every package sent out from TOCE Performance requires a signature upon arrival of the goods, and tracking information.
DOT laws vary from state to state. It is up to you to verify the legality of any aftermarket part in your state before making your purchase.
We will accept returns up to 30 days after the date of purchase. Please fill out our return authorization form which can be found in the "returns" tab. Returns without a Return Merchandise Authorization number may be rejected. All items must be returned in original condition and packaging including any hardware and instruction documentation. The buyer is responsible for return shipping costs. Original shipping costs will not be refunded and there will be a 10% restocking fee on all items to cover the costs associated with processing the return. A higher restocking fee may apply if the item is returned without an RMA#, is damaged in any way, or if any pieces are missing. This restocking fee will not be waived under any circumstances.
If your order has not yet been shipped, we can change it for you. Please call us at 860.289.7275 between 9am-5pm EST or email us at email@example.com. If your order has already been shipped, you will need to file a return request if you wish to return part of your order, or place a new order for any additional items you want to purchase.
If your order has not yet been shipped, we can cancel it for you. Please call us at 860.289.7275 between 9am-5pm EST or email us at firstname.lastname@example.org. if your order has already shipped, you will need to file a return request once your order is received.
Please fill out the return request form which can be found under the returns tab. If we sent you the incorrect item by mistake, we will send you the correct item along with a return label. We will cover shipping both ways and there will not be a restocking fee. If you ordered the wrong item, we will issue you an RMA# and you will be responsible for return shipping. There will be a 10% restocking fee on all items returned. Please visit our Terms and Conditions page to view our return policy in its entirety.
We do not have an exact decibel reading on the Toce exhaust. It is well below 102 since the tracks we ride at have a 102 limit and bikes with Toce exhausts do not get thrown out.
All of our fender eliminators are for North American plates. The holes are 5.5 - 6 inches apart on center. This translates to 139.7 - 152.4mm.
We currently offer discounts to legitimate dealerships. Please fill out our form under the dealers tab at the footer of this page, or print and fax the application. If accepted, our dealer discounts work on a 3 tier system. Please review the dealer levels below before inquiring. An initial buy and yearly minimum purchase is required to maintain your level.
Yes - all of our tail lights are plug and play. No wiring is required.
For baffle removal there are no special tools required. A standard socket, open ended, or box wrench of appropriate size removes the baffle nuts. Then a plastic hammer is used to tap out the baffles half way. Then they can be withdrawn by hand.
Sure can! All Toce Exhausts mount in the same place as the factory exhaust.
A power commander is used to adjust the fuel delivery through fuel injectors to preserve proper air/fuel mixture for the engine. Anytime any engine, intake, or exhaust component is changed on a bike the fuel delivery should be adjusted. Simply installing a power commander will not do that. The power commander has to be installed and then it needs to be dyno tuned. When changing only the back portion of the exhaust (slip-on system) it is not absolutely necessary to do this. The bike will perform better if that is done, but the bike will not be adversely affected if itís not. Most of our customers who install just the slipon do not run a power commander.
We often run special deals and discounts for our customers. The best place to locate these deals if they are happening is through our Facebook page.